Go to: Help (upper-right corner of the webgui) -> ( click on) KACE Support Tether Log into the Appliance with Admin credentials or in an Admin Role How to apply a tether to a K2000 Series Appliance: if the tether connection issue still persists, please contact KACE technical support (see " Additional Notes" below on how) sometimes additional characters or spaces are added by mistake when the "copy" function is performed (this is a common cause of an inaccurate tether key) Please re-check the tether key you applied. If you encounter additional errors or connection failures that are not addressed by the pre-requisites, please ensure that you have "pasted" the key accurately as it was provided to you. This will indicate that the tether was applied successfully. the key will contain NO LINE BREAKS and will have one or more " ="ĮXAMPLE of a tether the key is applied, click " Save" and you will see the information displayed similar, not exactly, to what is shown below: " paste" the tether key provided by KACE into this open box This is where you will place the tether key provided by KACE Technical Support. Go to: K1000 Settings -> Support -> Troubleshooting Tools -> -> Check the box " Enable Tether"Īfter the " Enable Tether" box is checked, the field will open in the window below that. Log into the Appliance with Admin credentials or an Admin Role How to apply a tether to a K1000 Series Appliance: (this setting is on the same page as the SSH setting) If a firewall or security policy is blocking this, it will not work.Īdditionally, you will need to have " SSH Enabled" (see " Additional Notes" below on how) and you will need to have " Enable Database Access" as well. This will allow an SSH tunnel to our tether server. The target K1000/K2000 Appliance must be able to connect on port 22 outbound to. If the KBOX needs to be taken offline or rebooted, we will notify you before hand, unless instructed otherwise.A KACE engineer will have full root access to your KBOX including log files, help desk, inventory, provisioning schedules, etc.After a tether is enabeled it will only remain "active" for a limited amount of time so please perform the requested steps in a timely manner so you will be able to get the needed support by the KACE Team.īy applying this tether key, you agree to the below terms: activating a Tether will only be requested by the KACE Support Team. KACE Technical Support has requested that you need to ENABLE A TETHER on your Appliance for additional technical support measures or assistance from Engineers.
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